Warranty/Replacement/Refund:Our products come with a 30 days warranty. If you have received a defective item, please email us for replacement or refund.Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.1: This product suitable for 7 inch Kindle oasis 9th Generation released in 2017 and kindle oasis 10th generation released in 2019, other models are not applicable, if you do not know the machine model, you can contact customer service to confirm2: The surface of the product is silk + painted, the inner lining is dark gray flocking lining, and the outer shell is PVC hard shell (called plastic shell)3: The default gift film, a stylus (stylus default black)Products real shotAll product photos are taken in-kind shooting, and the photos are corrected and adjusted to be as consistent as possible. Due to different light and display, the understanding of individual colors is different, and the color difference is difficult to avoid. This kind of problem is not a product quality problem.Please consider carefully before placing an orderTPU soft shell styleIt usual takes 10-25 days to arrive you from shipping to deliver.It's our biggest pleasure to serve you.